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 Airsoft GI

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fdsakiller
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PostSubject: Airsoft GI   Tue Apr 22, 2008 2:04 am

OK, so my friend, as you know, in the trouble shooting section, broke a full metal A&K. and the foregrip just popped off. and he did not drop it or mistreat it. Anyways, he sent it back about a month and a half ago, he asked me what he should do. Any ideas. He already emailed them 6 times and no response what so ever...
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sgt. Hartwig
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 2:44 am

so..he sent ASGI his A&K....and they were supposed to do what with it??

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fdsakiller
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 11:34 am

It was in the time of warranty. He sent it in, and they were either to repair on give him a new one, he only had it for a week....
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Booligan
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 1:38 pm

Before he sent it, did he set up an RMA number, or file a claim? They should have given them a claim # or RMA # so he can call and ask them what's up.
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tommyboy
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 4:35 pm

yea, if he didn't send an RMA # or claim # then they will probably just disregard it.
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fdsakiller
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 6:42 pm

He sent in everything it came with, including the original box, and the box it came in. But Im not sure if he did that
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Booligan
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 6:46 pm

^Yeah, you can't just send it back. You have to contact them first, get a RMA#, and then send it back. Otherwise, they'll just ignore it.
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fdsakiller
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 6:47 pm

Oh, I believe he emailed them first. Thats what they said. But I think he didnt get a RMA
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tommyboy
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PostSubject: Re: Airsoft GI   Tue Apr 22, 2008 6:55 pm

Then he should call them about it, talking to them in person is way more effective.
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Reynolds
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PostSubject: Re: Airsoft GI   Sat Apr 26, 2008 12:22 pm

Also, I don't think they are going to repair it because he had it for a week. Their policy is no later than 48 hours you must contact them.
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fdsakiller
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PostSubject: Re: Airsoft GI   Sat Apr 26, 2008 3:32 pm

He used it on saturday, the day after it arrived. WHen it broke he emailed them. He sent the gun in a week later.
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tommyboy
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PostSubject: Re: Airsoft GI   Sat Apr 26, 2008 11:27 pm

Because he sent it a week later the whatever they used to tell that the gun was his and needed to be fixed might have expired.
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