| | Airsoft GI |  |
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fdsakiller
First Lieutenant
Number of posts : 950
Age : 32
Location : San Jose
Registration date : 2007-12-17
| | Subject: Airsoft GI Tue Apr 22, 2008 2:04 am | |
| OK, so my friend, as you know, in the trouble shooting section, broke a full metal A&K. and the foregrip just popped off. and he did not drop it or mistreat it. Anyways, he sent it back about a month and a half ago, he asked me what he should do. Any ideas. He already emailed them 6 times and no response what so ever... | |
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sgt. Hartwig
Lt. Colonel
Number of posts : 553
Age : 33
Location : Manhattan Beach, CA
Registration date : 2007-03-17
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 2:44 am | |
| so..he sent ASGI his A&K....and they were supposed to do what with it?? | |
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fdsakiller
First Lieutenant
Number of posts : 950
Age : 32
Location : San Jose
Registration date : 2007-12-17
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 11:34 am | |
| It was in the time of warranty. He sent it in, and they were either to repair on give him a new one, he only had it for a week.... | |
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Booligan
First Lieutenant
Number of posts : 867
Age : 39
Location : USA
Registration date : 2007-09-28
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 1:38 pm | |
| Before he sent it, did he set up an RMA number, or file a claim? They should have given them a claim # or RMA # so he can call and ask them what's up. | |
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tommyboy
Gunnery Sergeant E-7
Number of posts : 277
Age : 32
Registration date : 2007-06-05
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 4:35 pm | |
| yea, if he didn't send an RMA # or claim # then they will probably just disregard it. | |
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fdsakiller
First Lieutenant
Number of posts : 950
Age : 32
Location : San Jose
Registration date : 2007-12-17
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 6:42 pm | |
| He sent in everything it came with, including the original box, and the box it came in. But Im not sure if he did that | |
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Booligan
First Lieutenant
Number of posts : 867
Age : 39
Location : USA
Registration date : 2007-09-28
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 6:46 pm | |
| ^Yeah, you can't just send it back. You have to contact them first, get a RMA#, and then send it back. Otherwise, they'll just ignore it. | |
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fdsakiller
First Lieutenant
Number of posts : 950
Age : 32
Location : San Jose
Registration date : 2007-12-17
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 6:47 pm | |
| Oh, I believe he emailed them first. Thats what they said. But I think he didnt get a RMA | |
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tommyboy
Gunnery Sergeant E-7
Number of posts : 277
Age : 32
Registration date : 2007-06-05
| | Subject: Re: Airsoft GI Tue Apr 22, 2008 6:55 pm | |
| Then he should call them about it, talking to them in person is way more effective. | |
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Reynolds
Lance Corporal E-3
Number of posts : 93
Registration date : 2007-05-13
| | Subject: Re: Airsoft GI Sat Apr 26, 2008 12:22 pm | |
| Also, I don't think they are going to repair it because he had it for a week. Their policy is no later than 48 hours you must contact them. | |
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fdsakiller
First Lieutenant
Number of posts : 950
Age : 32
Location : San Jose
Registration date : 2007-12-17
| | Subject: Re: Airsoft GI Sat Apr 26, 2008 3:32 pm | |
| He used it on saturday, the day after it arrived. WHen it broke he emailed them. He sent the gun in a week later. | |
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tommyboy
Gunnery Sergeant E-7
Number of posts : 277
Age : 32
Registration date : 2007-06-05
| | Subject: Re: Airsoft GI Sat Apr 26, 2008 11:27 pm | |
| Because he sent it a week later the whatever they used to tell that the gun was his and needed to be fixed might have expired. | |
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